April 11, 2005

A number of people who worked at an Indian call center have been nabbed for stealing $350,000 from their client, a large U.S. bank. News sources are saying that the employees used caller information to perform money transfers. Forrester Research is now predicting that outsourcing to call centers in India may drop significantly because of this breach. Trying to put a positive spin on the situation, the spokesperson for the outsourcing firm is quoted as saying "the reputation and credibility of the entire system is actually preserved and enhanced."

Here are the Links

The 1st Silicon.com Story Here

The 2nd Silicon.com Story Here